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Terms & Conditions

By confirming a booking with London Finest Man & Van you are agreeing to the following terms and conditions.

1.  Quotes

All local jobs are hourly rates unless they are long distance or otherwise stated. The time begins from when the time the van driver arrives at the pickup address. If for any reason the job is delayed by the customer the time will still count from the time driver arrived.

< All fixed quotes are based on information given to us in the time of booking. We may either increase or decrease the price if any of the following have not been taken into consideration when preparing your quote.

a)  If all items / quantity are not disclosed properly and accurately.
b) We have to collect or deliver goods to floors higher than those agreed.
C) Breakdown of lifts which were ‘working’ at the time of quote, meaning manual labour up the stairs.
d) Packing has not been finished meaning loading times are stretched beyond the time expected
e) Dismantling or assembling any flat-pack furniture or fittings.
F) There are circumstance which prevents / delays the collection or delivery of goods beyond our control i.e Inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive prevents our vehicles to load and/or unload within 20 metres of the doorway, Keys for the property are not present at the time.

(All of these only apply to fixed quotations).

2. Customers Responsibility

a) Obtain all paperwork (licences, parking permits, etc.) necessary for the removal to be completed
b) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
c) Insure the goods submitted for removal against all insurable risks where you do not wish to accept our 'Insurance Cover'.
d) Declare to us valuations of all goods being moved. The value to be used is the current value (not a new value).
e) Provide suitable parking (see 4)

3. Non-submission of certain goods for removal.

The following items are excluded from this contract:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
b) Items which have potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms and ammunition.
c) Prohibited or stolen goods.
d) Drugs.
e) Goods which may be likely to encourage vermin, pests or cause infestation.
f) Food or drink which is refrigerated or frozen.
g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.

 

If these goods are removed we will not accept liability for loss or damage due to the special nature of the goods concerned. Our Insurance does not cover any of these goods.

4. Parking

a) It's the customers responsibility to provide parking (reserve a space for the van outside of property by arranging a suspension or permit where necessary with local council). Any parking cost's occurred during any removal will be added to the final bill.
b) No liability will be taken if unsuitable parking arrangements are made which causes damage to any private property, drains, stones and manholes. 

5. Payment for Services

Unless otherwise agreed by us in writing:
a)  Require small deposit for long distance / half day or longer jobs.
b)  Full payment must be made in cash upon job completion with any added fees or charges occurred with the move.

6. Time & delays

a)  Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. ( e.g. weather, traffic... )
b) We do not accept liability for any loses due to out of our control pick-up/delivery delays.

7. Cancellation

a) We reserve the right to change, reschedule, sub-contract or cancel any bookings.

b) Our 24 cancellation / Rescheduling policy allows the customer to cancel / reschedule up to 24Hrs prior the move without any charge. If cancellation or rescheduling is made within 24hrs to the move there will be either; 1)£25 or  2)50% of the minimum booking (whichever is highest) charge applicable.

8. Abusive or aggressive behaviour

Our van drivers have the right to work without feeling intimidated. If the driver is forced to terminate a job because of abuse or aggression from a customer, he or she will still be charged in full.

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0207 870 1091

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London's Finest Man with a Van
Phone: 0207 8701 091