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Terms & Conditions

Terms And Conditions

The terms of use that apply for our website are listed on this page and apply for all visitors, guests or clients that make a booking via phone, email or via online system. We kindly ask you to read them carefully before you proceed to use our website or services. By using this website or booking with us you indicate that you have fully understood, accepted, and agreed to the following terms of use.

London's Finest Man & Van registered address is 34 Fawcett Close SW16 2QJ.

1 These Terms
1.1 These Terms include, but are not limited to, explaining who we are, our services and the services provided by our Service Providers.

2. Who we are
2.1 We London's Finest Man & Van act as an agent on behalf of third-party contractors (the "Service Providers") for the purposes of arranging the supply of man and van hire services ("Transport Services"). London's Finest Man & Van does not provide any of the Services itself. We market the Services and conclude orders through email or website
2.2 As an introductory agent for a provider of services we are authorised by service providers to enter into a contract with you on their behalf. We will do this by handling your booking enquiry and allocating the booking to either a service provider of your choice or an available service provider.
2.2 Once you agree to book the services, you and the Service Provider will be in a contract.
2.3 Your contract is with the Service Provider and responsibility for the provision of the services rests solely with them.
2.4 As the appointed agent for the service providers, we will maintain as the main contact point for any related services queries. We will also process all non-cash payments from you on behalf of the Service Provider.
2.5 Although we make every possible effort to vet and select an appropriate Service Provider, the responsibility for the provision of the services is theirs alone. You agree that we take no responsibility (directly or indirectly) and incur no liability of any kind for the provision of the services that you have booked.
2.6 We regularly obtain feedback about our Service Providers to maintain a high level of service.

3 Bookings
3.1 Quotes and bookings can be done via phone, email or through our website booker.
3.2 We would require you to disclose specific information such as;
3.2.1 Preferred time and Date of Service
3.2.2 Address details for collection and delivery (including any required stops)
3.2.3 Access floor to each location and if lifts are available
3.2.4 The size of van which you require the Service Providers to use (options available are shown on our Website)
3.2.5 Number of service providers required
3.3 The Service Providers will come equipped for your booking based on the information you have provided to us. You will not be entitled to a refund from the Service Provider if they are unable to fulfil your move due to inaccurate or incomplete information which you have provided.
3.3 Once we receive this information from you we will provide you with a quote on behalf of the Service Provider confirming the details of the job, the charges applicable to it, and where possible the identity of the Service Provider who would be performing the Services.
3.4 It is not always possible for us to confirm the availability of a Service Provider at the time we submit a quote to you and prior to you accepting the quote. If we are unable to accept your booking on our Service Provider's behalf, we will inform you of this as soon as reasonably possible. This might be because of the unavailability of Service Providers or because the Service Providers are unable to meet a delivery deadline you have specified. Please note, all bookings are subject to availability.
3.5 If you are happy with the quote provided, you will be required to acknowledge this and advise us you would like to proceed with the booking.
3.6 Unless otherwise agreed by us in writing:
3.6.1 Require small deposit for long distance/half day or longer jobs.
3.6.2 Full payment must be made in cash upon job completion with any added fees or charges occurred with the move directly to the service providers
3.7 All non-cash payments will be handled by ourselves as a role of agent and is subsequently passed on to the services providers. Your acceptance of the quotation and booking create a binding contract between you and the Service Provider in relation to the Services.
3.8 It is the customer's responsibility to choose the correct size van, the options for which are displayed on our Website. Neither we nor the Service Provider accepts any liability for an incorrectly chosen van size. We would be happy to discuss your requirements and provide guidance to the van measurements which is also available on our Website.
3.9 The Service Provider will begin the Services on the date agreed with you at the time of quotation and booking.
3.10 Arrival time on any booking is estimated. If the Service Providers are delayed, we or the service provider will contact you as soon as possible. The Service Provider will take steps to minimise the effect of the delay. Provided the Service Provider does this, and the delay is caused by circumstances beyond the Service Provider's reasonable control, neither we nor the Service Provider shall be liable for delays caused by the event.
3.11 After the initial minimum charge the Service Providers charge for every additional 30 minutes at their respective half hourly rates.

4 Cancellation or Amendments
4.1 The service providers require a minimum of 48hrs notice prior to service for any cancellations or amendments. If this is done with more than 48hrs before the agreed start time of your services no fees would be applicable from the service provider.
4.2 If you change or cancel the booking within 48 hours before the job is scheduled to commence a 50% of the minimum charge would be applicable.
4.3 We and the Service Providers reserve the right to change or cancel any bookings.

5 Your Responsibilities
5.1 It's your responsibility to provide parking (reserve a space for the van outside of property before the arrival of the Service Provider or arrange a suspension or permit where necessary with local council). If there is no pre-arranged parking and the Service Providers van receives a ticket, the costs will be added to the final bill.
5.2 If you opt to pack yourself, it is your responsibility to pack everything properly. Service Providers do not accept responsibility for damage or breakage caused by poor packing. Additionally, if anything you require the Service Provider to transport may damage or spoil the Service Provider's property (for example, liquids) then you must inform the Service Provider of this prior to loading and you will be responsible for the costs of repair or cleaning should any damage or spoiling occur.
5.3 It's your responsibility to make sure that all items will fit in the new premises (for example, that wardrobes, beds, sofas etc will fit through any door frames without having to take the door off its hinges). The Service Providers are not responsible for removing any doors or making new entrances to the premises.
5.4 If any delay is caused by you (e.g. everything is not packed, waiting for keys, incorrect address, etc.) our Service Providers reserve the right to charge you for the additional time occurred.
5.7 Service providers have the right to work without feeling intimidated. If the driver is forced to terminate a job because of abuse or aggression from a customer, he or she will still be charged in full.
5.8 All the Service Providers carry trolleys, straps and blankets, but please tell our call agents if you have you require anything other.

6 Losses or Damage
6.1 In the unlikely event of any damage to your items, the damage must be reported to the Service Provider before the Service Provider leaves the job. Photographic evidence of any damage must also be provided. 
6.2 If the Service Provider fails to comply with these terms and conditions, it will be responsible for loss or damage you suffer that is a foreseeable result of its breach of these terms or its negligence, but the Service Providers are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of the Service Providers breach or if it was contemplated by you and the Service Provider at the time that the booking for Services between you and the Service Providers for your Order became binding.
6.3 We do not exclude or limit in any way the Service Provider's liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of the Service Providers' for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
6.4 Service providers carry Goods in transit Insurance and Public Liability as standard. Please refer to the Insurance page for more details. You should obtain further Insurance if the standard cover does not meet your requirements.

7 Payment
7.1 Unless otherwise agreed, full payment must be made on job completion, made in cash to the Service provider.
7.2 The price you are required to pay for the Services (which includes any VAT that might be due) will be the price agreed on the quotation through the Booking Service, subject to any additional charges incurred in accordance with these terms and conditions. If there are any changes to your booking on the day, the Service provider will update the price accordingly.
7.3 We are authorised by our Service Providers to handle any non-cash payments on their behalf.
7.4 You will be required to pay additional charges to the Service Providers if a booking exceeds the time booked for. The Service Provider's half hourly rate for additional time is specified on your quote made by phone, email or online.
7.5 The service providers reserve the right to add additional charges if you make an error when disclosing job details including, but not limited to, access, stairs, location or number of items.
7.6 The Service Providers are responsible for the collection of fees owed at the conclusion of a job and also payment of all VAT associated with the provision of Services to you. In the event that a VAT invoice is required, this should be requested from the Service Providers who will only be able to provide such a document if they are registered for VAT.

8 Personal Information
8.1 We will use the personal information you provide to us:
8.1.1 To enable our Service Providers to supply the services to you;
8.1.2 To process your payment that is due to the Service Providers for the services;
8.2 We reserve the right, upon non-payment of cancellation charge, to use any legal remedies that are available to us to recover the cancellation charge on behalf of the Service Provider.
8.3 Your privacy is important to us and we will only distribute your personal details to other third parties where the law requires us to do so.

9 Intellectual Property
9.1 With the exception of User Content, all content included on the website and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by us. All content (including User content) is protected by the United Kingdom and international intellectual property laws and treaties.
9.2 You may not reproduce, copy, distribute, sell, rent, sub-license, store or in any manner re-use content from our website unless given express written permission to do so by us.
9.3. You may:
9.3.1. Access, view or use our website in a web browser (including any web browsing capability built into other types of software or app);
9.3.2. Download our website (or any part of it) for caching;
9.3.3. Print pages from our website;
9.3.4. Download extracts from pages on our website; and
9.3.5. Save pages for our website for later and/or offline viewing.
9.4. Our status as the owner and author of the content on our website (or that of identified licensors, as appropriate) must always be acknowledged.
9.5. You may not use any content saved or downloaded from our website for commercial purposes without first obtaining a licence from us (or our licensors, as appropriate) to do so.
9.6. Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works', covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

10 Links to our website
10.1. You may link to Our Site provided that:
10.1.1. You do so in a fair and legal manner;
11.1.2. You do not do so in a manner that suggests any form of association, endorsement or approval on our part, where none exists;
11.1.3. You do not use any logos or trademarks displayed on our website without our express written permission; and
10.1.4. You do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.
10.2 Framing or embedding of our website on other websites is not permitted without our express written permission.

11 Links to other websites
11.1 Links to other sites may be integrated within our website. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party websites. The inclusion of a link to another website on our website is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

12 Force Majeure
12.1. Force majeure means that neither we nor our service providers will pay you compensation if we or the driver have to cancel or change the service because of unforeseeable circumstances beyond our or service providers control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the driver's control.

13 Jurisdiction And Applicable Law
13.1 The contract for the provision of the Services is between you and the Service Provider. Any terms which cover your use of the Booking Services are between you and us. No other person shall have any rights to enforce any of its terms. We, you or the Service Provider (as applicable) will not need to get the agreement of any other person in order to end the contract or make any changes to the relevant contract.
13.2 If a court finds part of this contract illegal, the rest will continue in force. Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
13.3 Even if we or the Service Provider delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
13.4 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Ireland or the English courts.

14 Terms Of Use Variations And Alterations
14.1 We may change these terms of use at any time by altering this page. You are expected to check this page occasional in order to take notice of any changes we make, as they are binding on your part. Some provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

15 Concerns That May Arise
15.1 In case you have concerns regarding any kind of material that appears or may appear on our website, please inform us on our email address [email protected] or call us on 0207 8701 091.

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London's Finest Man with a Van
Phone: 0207 8701 091